24 hr advice helpline for employers – Always here
Get instant, expert guidance with our 24 hr advice helpline for employers, ensuring support is always at hand whenever you need it.
Did you know Citation’s HR team and lawyers deal with over 300 calls daily? They help UK businesses with urgent needs. For nearly 30 years, they’ve given crucial help to companies in various sectors. This includes construction and nurseries, ensuring they follow employment laws and best practices.
This service offers vital support without asking for personal details. It aims to give employers the tools to handle HR issues and employment laws. With 24 hr advice helpline for employers, they can get the support they need, whenever it’s needed.
Whether it’s a crisis or ongoing HR advice, the helpline is there for employers. It helps them stay compliant, manage risks, and create a positive work environment. Discover how this service supports employers in these key areas.
Key Takeaways
- Employment law advice available 24/7 for immediate support.
- Over 300 calls handled daily by Citation’s HR professionals.
- Confidential and diverse communication methods, including voice calls and sign language.
- Covers a wide range of HR issues like discrimination, harassment, and redundancy.
- Expert support tailored to specific business needs.
Why Employers Need a 24 hr Advice Helpline
Over 14,000 clients trust Croner’s HR advice helpline, available 24/7, 365 days a year. It’s rated 4.9/5 from 208 verified reviews. This shows its dedication to helping employers tackle workplace problems.
Immediate Support
Employers face many workplace issues that need quick answers. The 24-hour helpline provides fast help on problems like pay, leave, or disciplinary actions. Experts are always ready to help, helping businesses make quick, informed decisions.
Expert Guidance
Employment laws and risk management are complex. The helpline offers expert advice on many topics, including:
- Pay and wages
- Sickness and leave entitlements
- Employment contracts
- Discrimination and bullying
- Dismissals and redundancy procedures
- Disciplinary and grievance processes
- Flexible working arrangements
- Mental health and stress
- Covid-19 advice
- Guidance on strikes and industrial action
This wide-ranging support helps employers tackle problems fully. It ensures they follow the Acas Codes of Practice.
Confidential Assistance
Confidentiality is key when dealing with sensitive employment issues. The helpline promises private consultations. This protects both employer and employee interests.
Having a 24-hour advice helpline is a big plus for employers. It helps them manage workplace issues well. With quick advice and expert guidance, employers can keep their work environment productive and compliant.
How the 24 hr Advice Helpline Works
The 24 hr advice helpline offers non-stop support to business owners with HR issues. It has a great rating from over 99% of users. This makes it a key resource for employers in the UK. Let’s look at how it works.
Contact Methods
Employers can contact the helpline in several ways. This makes it easy and accessible for everyone. The options include:
- Phone calls
- Email communications
- Text relay service
These contact methods meet the needs of all users. It’s easier to get advice and support.
Operating Hours
The helpline is open 24/7, but some services have set times:
| Service | Operating Hours |
|---|---|
| 24/7 Legal advice | Continuous |
| Legal claims | 9am – 5pm, Mon-Fri |
| General Support | 8am – 6pm, Mon-Fri |
These hours are flexible to meet the needs of all stakeholders. It’s vital for urgent HR issues or disputes.
Language Support
The helpline is available in many languages. Employers from different backgrounds can get interpreters or translation. This ensures everyone can get the advice they need.
The 24 hr advice helpline is effective thanks to its flexible contact methods, long hours, and language support. These features make it a vital tool for businesses. It’s a key part of the helpline functionality.
Acas Helpline: A Key Resource
The Acas helpline is a vital tool for UK employers. It offers detailed guidance on employment legislation and workplace issues. This includes help with dismissals, redundancies, and leave and holiday entitlements.
The helpline is open Monday to Friday, from 8 am to 6 pm. Between April 2021 and March 2022, it handled 644,000 calls. A high satisfaction rate of 94% was reported, showing Acas support’s effectiveness.
Common topics included discipline, dismissal, and grievance, making up 35% of calls. Contract issues were another 30%. COVID-19 was a topic in 16% of calls, showing its ongoing impact.
The helpline also helps employers prepare for employment tribunals. These tribunals deal with unfair dismissal, redundancy, and discrimination. Employers get help with legal paperwork and witness statements, making them ready for tribunals.
The table below shows key statistics from the Acas helpline survey from April 2021 to March 2022:
| Statistic | Data |
|---|---|
| Total Calls Handled | 644,000 |
| Employee Respondents in Employment | 80% |
| Private Sector Employers | 62% |
| HR or Personnel Department Presence | 46% |
| Employees in Trade Unions | 19% |
| Calls Related to Human Health and Social Work | Employees: 19%, Employers: 16% |
| Female Respondents | Employees: 61%, Employers: 73% |
| Called after Acas Website Visit | 49% |
| Reached Helpline on First Attempt | 87% |
| Actionable Information Provided | 88% |
Acas support is crucial for UK employers. It promotes good practices and informed decisions, ensuring compliance with employment legislation.
Using Cloud Based HRIS Systems with the 24 hr Helpline
Cloud-based HRIS systems, like those from Avensure and Cezanne HR, change HR management. They offer a mix of real-time help and efficient HR operations. This mix makes HR support better and easier for employers.
Integration Benefits
Using a 24-hour helpline with cloud-based HRIS systems has many benefits:
- It offers real-time support, helping with HR issues quickly. This speeds up decision-making.
- Digital HR management gets better. The helpline gives expert advice, matching the HRIS system’s tools.
- Employers can quickly deal with problems like employee complaints. They get help from experts any time.
Improving HR Processes
Cloud-based HRIS systems with a 24-hour helpline make HR better in many ways:
- Real-time updates: Cezanne HR’s software sends automated alerts. This keeps the HR system current with the latest data.
- Legal compliance: Avensure’s helpline helps employers stay out of legal trouble. It guides them on employment laws.
- Efficiency and productivity: The system’s automation and 24/7 support reduce paperwork. This boosts engagement and productivity.
| Provider | Key Features |
|---|---|
| Avensure | 24-hour HR advice, expert legal guidance, industry-specific support |
| Cezanne HR | Automated notifications, ISO27001 certification, cloud-based updates |
Common Issues Resolved by the 24 hr Advice Helpline
Employers facing workplace conflicts get crucial help from the 24-hour advice helpline. It offers guidance on many employment disputes and HR questions.
The helpline connects employers to skilled employment solicitors 24/7. They help with pay issues, dismissal, and discrimination. It also advises on bullying and other conflicts, following the Acas Codes of Practice.
Employers get help with complex HR tasks like changing terms and conditions. They also get advice on restructuring, redundancy, and pay reviews. This service helps avoid disputes that could go to employment tribunals.
The helpline also helps with employment documents like contracts and HR policies. This ensures everything is clear and in line with the law. It helps avoid HR questions and disputes.
When disputes can’t be solved easily, the helpline guides employers through tribunal claims. They offer strong advice and help defend employers’ interests. For example, they helped in cases where employers won over £350,000 and £46,000 in compensation.
The service also helps negotiate settlement agreements with employees. To protect against legal costs, Employer Protect indemnity insurance is available.
“The 24-hour advice helpline has been a cornerstone for many businesses, offering a shield against unforeseen employment disputes and providing a streamlined approach to resolving workplace conflicts effectively.” – Trustpilot Rated 4.7/5 based on 2100 reviews
| Services Provided | Details |
|---|---|
| 24/7/365 Helpline Service | Access to experienced employment solicitors |
| HR Projects Assistance | Includes changes to terms and conditions, TUPE, redundancy projects, pay and grading reviews |
| Training and Development | Sessions for managers on topical HR issues |
| Employment Documentation | Drafting and review of contracts, HR policies, and employee handbooks |
| Tribunal Claim Representation | Advice and representation in defending employment tribunal claims |
| Settlement Agreements | Assistance in negotiating settlements with employees |
| Indemnity Insurance | Protection against legal costs and awards related to employment tribunal litigation |
Real-life Testimonials from Employers
Real-life testimonials from employers show the great help the 24 hr advice helpline offers. It helps with professional advice and health & safety guidance. These endorsements make the helpline a key service for businesses.
Quotation from WALBROOK PR LIMITED
“The 24 hr advice helpline has changed our game. Their expert advice helps us handle tough HR situations easily. Our team’s positive feedback shows they’re happy knowing help is always available. We strongly recommend this service to any employer looking for peace of mind and quick HR solutions.”
Quotation from AGE CARE ADVICE LIMITED
“AGE CARE ADVICE LIMITED has seen big benefits from the 24 hr helpline. The professional advice we’ve got has made our operations better. Our staff’s satisfaction has gone up thanks to the detailed health & safety support. Our endorsement proves this service is crucial.”
Quotation from Haig’s Drains Ltd
“The helpline’s support is unmatched. As a business dealing with health and safety issues often, the 24 hr advice helpline gives us clarity and quick solutions. Our managers’ positive feedback shows the service has boosted our efficiency. We believe this service is essential for any employer facing HR challenges.”
Additional Services Provided by the Helpline
The 24-hour advice helpline offers more than just immediate support. It provides a range of services to help employers with HR and employment law. These services improve workplace relations and ensure legal standards are met. They also help make workplaces more inclusive through customer support.
Training and Customer Support
Training and customer support are key parts of the helpline’s services. Employers get unlimited advice on employment law and HR. This includes help with contracts and employee handbooks.
Legal expenses insurance is also offered. It protects businesses from employee claims, covering legal costs. e-Learning courses keep businesses updated with the latest laws and practices.
These resources help teams become more knowledgeable and confident. For more information, visit the WorkNest Advice Line. It has a 4.9/5 rating from 208 reviews, offering tailored HR management solutions.
Conciliation and Mediation
Dispute resolution is a major focus of the helpline. Mediation services help resolve workplace conflicts peacefully. The helpline supports over 14,000 clients, from small to large businesses.
Experts guide employers through mediation and conciliation. This ensures fair outcomes and a positive work environment. The helpline also offers Welsh language services, serving a diverse employer base in the UK.
With Citation and BrightHR, employers get comprehensive support. This includes help with conflict management and legal compliance. Visit the WorkNest Advice Line to learn how these services can meet your HR and legal needs.
